Frequently Asked Questions
Clinic Working Hours
Outpatient Department:
• Monday – Friday: 09:00 – 18:00
• Saturday: 09:00 – 14:00
Emergency Department and Inpatient Care operate 24/7
How to get to the Clinic?
Address:
Zghvis Ubani, Mukhiani Street 2a, 0178
Tbilisi, Georgia
Public Transportation
The clinic can be reached by various public transportation:
From “Akhmeteli Theatre” metro station, the following routes go to the clinic:
- Bus №313
- Minibus №543
Other transportation to the clinic:
- Buses: №313, №362, №394, №395
- Minibuses: №421, №507, №543
How to Schedule a Doctor's Appointment?
Appointments can be made through:
- Hotline: +995 32 2 111 112
- In-person visit to the clinic
- Social media channels
Hotline Working Hours are:
- Monday – Friday: 09:00 – 18:00
- Saturday: 09:00 – 18:00
Patient Visitation Rules and Hours
For visits, you must:
- Contact the pass office
- Present identification document
- Receive a visitor pass
- Visiting Hours:
All inpatient departments – Daily: 🕘 16:00–17:00 - General Intensive Care Unit –
▪ Thursday: 🕘 16:00–16:30
▪ Saturday: 🕘 16:00–16:30 - Cardiac ICU – Visitors are not allowed!
Restrictions:
- Patient visits are allowed for persons 12 years and older;
- Maximum 2 visitors per patient (alternating);
- Only 1 visitor is allowed in the General ICU;
- Please refrain from visiting if you have virus or cold symptoms, such as: fever, cough, or runny nose.
- Depending on the patient’s condition, staff may temporarily restrict visits.
Please note that following safety rules is essential to prevent patient fatigue and infection risk, ensuring successful treatment.
- Visiting Hours:
Is it Possible to Receive Test Results Electronically?
Yes, it is possible.
Please provide your email address when opening a medical chart at the clinic
Which Tests Require Fasting?
The following tests are recommended to be done while fasting:
- HOMA index
- Uric Acid (UA), in serum
- Liver Function Tests (ALT, AST, GGT, ALB, TBIL, DBIL)
- Phosphorus (PHOSP), in blood
- Alkaline Phosphatase (ALP), in blood
- Complete Blood Count, ESR
- Total Protein (TP), in serum
- Triglycerides (Trig), in blood
- Total Calcium (CA), in blood
- Iron, in blood
- Prolactin (PRL) in blood
- Magnesium (Mg), in blood
- Lipid Profile in blood serum (TCHOL, TG, LDL-CHOL, HDL-CHOL)
- Creatinine (CREA), in serum
- Insulin, in blood
- Electrolytes, in blood
- Glucose (GLUC)
- Hydrolases (Lipase), in blood
- 25-OH, Vitamin D, in blood
- Vitamin B12, in blood
- Total Cholesterol (T-CHOL), in blood
- GLUC, Glucose Tolerance Test (75g) (OGTT)
- Folic Acid (Folate) in blood
- Ferritin, in serum
- C-Peptide, in blood
(For additional questions, please contact the clinic’s laboratory department)
Is there a Food Service Facility in the Clinic?
- Yes, there is a cafeteria on the first floor of the clinic, accessible to patients and visitors.
- Inpatients are provided with specially tailored meals included in the medical service cost under the DRG financing program.
How to Leave a Recommendation or Feedback?
- Contact our hotline: +995 32 2 111 112
• Write to us using the message field on the website
• Use email: info@jerarsi.ge
Suggestion boxes are available in the lobby and all departments where you can leave your feedback
How are Payments Processed?
Payment Terms
Payment for medical services in both outpatient and inpatient departments can be made in cash or by non-cash methods.
- Cash Payment
Cash payment on site
- Non-cash Payment
- Card terminal (plastic card)
- Bank transfer – based on payment orders from individuals or legal entities
- State or private funding letter
Active Funding Programs:
Services at the clinic can be funded through the following programs:
- Universal Healthcare Program
- Private Insurance Company Coverage
- Municipal and State Programs
(City Hall, Local Government, Referral Assistance, Veterans’ Union, etc.)
For additional information, contact us:
📞 +995 32 2 111 112 | 📧 info@jerarsi.ge